RENTAL CONDITIONS APOLLO USA
Rental Charges: Rentals are charged per calendar day.
Mileage: The rental is inclusive 0 miles per day. 500 mile packages are available at a cost of US$ 150,-. Mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at US$ 0.32 per mile.
Branch Hours: Apollo branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm. Branches will be closed Sundays and public holidays (including New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).
Vehicle Collection and Return: Vehicles can be collected and returned Monday to Friday between 9am and 4pm, and Saturday between 9am and 11am. Transfers Vehicles must be collected and returned to our branches (no airport returns). Transfers to and from the Apollo depot are not included in the rental price. It is the renter's responsibility to get to and from the branch.
Administration Fees: A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle.
Transfer: Apollo do not offer transfers to and from their depot.
Exchange Rate / Currency Variations: All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renterˇ¦s Financial Institution.
Rental Duration: The minimum rental is seven days.
One Way Rentals: One way rentals are available between all Apollo branches. A one way rental fee of US$ 200,- applies.
Driver's Licence and Minimum Age: A current and full motor vehicle driverˇ¦s licence is required. If the driverˇ¦s licence is not in the English language then an international driverˇ¦s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's licence must have been held for at least two years and be valid for the whole length of the rental. The original driver's licence must be shown at time of pick-up when the driver is present. The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.
Vehicle Preparation Fee: A fee of US$ 100,- applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, toilet chemicals and vehicle kit (pots, pans, crockery, cutlery, cooking utensils, broom, dust bin, flashlight).
Vehicle Consultation: On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Maps and Campground Guides: Each vehicle is supplied with complimentary road maps and campground guides.
Apollo Welcome Pack: Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.
Personal Kit: US$ 50,- per person (including a sleeping bag, pillow, bath towel and tea towel).
Extra's: Camp Chairs - US$ 10,- each per rental, Camp Table - US$ 2,- per rental, GPS - US$ 80,- per rental, Generator Use - US$ 3,- per hour as determined by an installed running time meter, Baby Seats - US$ 40,- per rental. Please refer to the Apollo child restraints policy for full details, Booster Seats - US$ 40,- each per rental. Please refer to the Apollo child restraints policy for full details, Satellite Phone - US$ 20,- per day plus call charges.
First Aid Kits: A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a US$ 50,- fee is charged when the vehicle is returned.
All Inclusive Rates: Add US$ 65,- per day. The maximum amount payable per rental segment for an Inclusive Rate is 50 days rental. The Inclusive Rate includes: VIP Cover, Unlimited Miles, One Way Rental Fee, Administration Fees/Taxes, Personal Kits, Vehicle Preparation Fee, Apollo Welcome Pack, Vehicle Consultation, 24hr Roadside Assistance, Extra Driver Fees, Camp Chairs and Table, Maps and Camp Ground Guides and Child Restraints (on request). The Inclusive Rate does not include GPS rental, Generator charges or the Burning Man Festival surcharge.
Early payment is not required in order to apply the early bird discount. Early bird discounts can be combined with the long term discounts.
Long Term Discounts: 14+ days - 3% off above rates 21+ days - 5% off above rates. This discount does not apply to the Inclusive component. Multiple rentals are eligible for the long-term discount. There are no further long-term discounts available on Flex Rates.
Travel Restrictions: Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas during the months of May to September. At other times clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland: Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.
Manhattan: Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Burning Man Festival: An additional surcharge of US$ 500,- applies for travel to the Burning Man Festival.
Change of Drop Off Destination: If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of US$ 500,- will apply.
Rental Extension: If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension. Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Repairs: Although we run late model vehicles, it may happen that small repairs are required. Repairs up to US$ 100,- may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over US$ 100,-, Apollo will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.
Traffic Infringements: We reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of US$ 75,- per fine will apply to cover the costs of processing.
Change Of Vehicle: Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category: Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade: Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund. Limit of Liability In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important: We reserve the right to refuse any rental at our discretion.
Animals: No animals are permitted in our vehicles, excluding guide dogs.
Smoking: Smoking is not allowed in our vehicles.
Cancellation Fees: Up till 1 month prior to pick up date: € 350,-. Within 1 month prior to pick up date: Total rental amount.
Travel Insurance: We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
Insurance: The public liability insurance is included in the daily rental rate. Apollo is insured for damages to third parties and/or their property up to a limit of US$ 1 million.
The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.
Top Service Inclusion: Apollo has included an additional SLI third party insurance policy in the rental rates which increases the driver's public liability insurance level to US$1 million, well above the statutory limits. The maximum SLI insurance covers claims made by third parties against the rental company or the renter of the motorhome (for damage to third parties or their property). Passengers in the rented motorhome are not counted as third parties and the driver is therefore not insured for claims brought by them against him/herself. Property Damage The renter is responsible up to the amount of US$ 1,000,- for the cost of damage to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Bond Apollo's rental charge includes a Liability of US$ 1,000. A Bond of US$ 1,000 will be collected at the time of entering into the Rental Contract. The US$ 1,000 will be debited to the credit card account immediately. An administration fee of US$ 20,- applies. For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility: At all times the renter is responsible for:
-Damage caused where the terms of Rental Contract have been breached.
-Damage caused by negligence.
-Damage caused to the Vehicle in any way by part or total water submersion or salt water.
-Damage caused due to a single vehicle roll over.
-Damage caused to the Vehicle by the renterˇ¦s wilful conduct.
-Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
-Damage or loss caused to any personal belongings.
-Damage caused due to use of incorrect or contaminated fuel.
-Damage to the awning, overhead or underbody of the Vehicle.
Rates/Terms/Conditions are subject to change without notice.